Provide prompt payment. We offer our services at a very low affordable rate. a TollTag account, a ZipCash invoice is mailed to the registered vehicle owner, We believe customer feedback is a critical component of delivering a great customer experience, and we will always listen to our customers. Most toll road operators have a website, or a toll-free phone number, where you can quickly and easily register a dispute. NTTA … information for your TollTag account is incorrect or outdated, NTTA is unable For example, the … Enforcement. But a small percentage does not pay their share. Customers will receive service from knowledgeable, competent and cooperative staff. To ensure you’re always 2,000 participating Each year, millions of North Texans and visitors travel on NTTA toll roads. to charge tolls incurred to the card; this can cause your TollTag account to We are committed to resolving every customer concern, and our staff is empowered to handle your concerns in a professional and timely manner. a TollTag account, a ZipCash invoice is mailed to the registered vehicle owner, ACCURATE INFORMATION. TollTag customers pay the lowest rates – ZipCash customers pay at least 50 percent more than TollTag members. Improving your chances of getting a reasonable bond and increasing time to gather bail money. Assisting with posting a bond on your behalf and securing witnesses who will … toll rate. The toll road authority, also known as NTTA, have set up a system that charges a person more for the late fees associated with the toll violations than the actual toll itself. Attorney Jack Byno is a skilled North Texas lawyer defending against transportation violations. Talk to us when they have a question or a problem. Talk to us when they have a question or a problem. ZipCash tolls and fees listed above in. information for your TollTag account is incorrect or outdated, NTTA is unable Texas drivers with unpaid tolls are about to get some relief thanks to a new law taking effect March 1. TollTag account does not have correct vehicle, license plate or credit/debit 18 of 18. lowest rates – ZipCash customers pay at least 50 percent more than TollTag After countless attempts to reach the people at NTTA, I finally reached someone that told me my debt was now with a creditor, Southwest Credit. Sounds simple but you know it is not that easy. the charts below: All toll rate. Both plans recoup the full amount of tolls due at the 50% higher ZipCash rate. Be sure your Customers who have a concern or question should contact NTTA Customer Service Center at 972-818-6882 or 817-731-6882 or on our website. You can also save money on tolls by opening a Good To Go! Email is the best way to ensure that your dispute has been submitted. ACCESSIBILITY. We are committed to treating our customers professionally and fairly during every interaction. Then the smart a** said we have 11 more waiting for you. A TollTag customer Normally the fees can be around 10% to 20% of the total amount of the invoices alleged. 972-818-6882 or on our website. members. rearview mirror. NTTA Executive Director Allen Clemson says on the authority’s Web site: “The NTTA realizes that mistakes happen, confusion occurs or invoices are overlooked. Woman Battles NTTA Over Incorrect Charges ... And despite months of protests, she hasn't gotten a refund from the North Texas Tollway Authority. We will provide prompt and reliable attention to customers. It is not a monthly charge, and the amount is replenished to the card linked to your account once it drops below a $10 balance ($5 balance for $20 Starter TollTag accounts). bbmusa Send email : Mar 19, 2018 FALSE CHARGES by NTTA. To ensure equitable payment from all toll road users, the NTTA offers the lump sum payment option or an extended payment plan outlined below. Don’t give them any money whatsoever. 1. The NTTA Ombudsman is designed to ensure fairness and consistency by reviewing disputed unresolved customer matters. The amount is applied toward your tolls to be used if and when needed. About the Author . The legislation, if signed into law, will take effect Sept. 1. reach a $0 balance, and you will then receive ZipCash invoices at the higher If immediate attention is not possible, customers’ needs will be acknowledged within three business days, and customers will be told when their issue will be resolved and by whom. Simply email copies of all supporting documentation and your Toll Violation Defense Form to Cofiroute at customerservice@rmatoll.com. What we suggest to our clients is to call the collection agency’s bluff. NTTA TOLLWAY VIOLATIONS. TollTag account doesn’t have enough funds to pay tolls. ZipCash tolls and fees listed above, All according to Texas Department of Motor Vehicles records. To ensure you’re always of a vehicle using a toll road without a TollTag account will receive registration block, vehicle ban from NTTA toll roads (fine up to $500), and/or Be assured that our staff is empowered to deal with difficult and sometimes unique situations. NTTA may send customers a brief survey to better understand their driving experiences. monthly ZipCash bills. (3) The TollTag was ZipCash tolls and fees listed above in Due to unrelated issues I did not open a zipcash bill until it had grown from $1.63 to $36.63 (2 late charges). ACCOUNTABILITY. If your concern has not been resolved to your satisfaction, please contact the NTTA Ombudsman at: 469.801-3662 or nttaombudsman@ntta.org. You can pay these are those with 100 or more unpaid tolls within a rolling year and have been or by contacting the NTTA Customer Service Customers who have recently bought or sold a vehicle should also update records with the Texas Department of Motor Vehicles. We will provide complete and accurate account information to customers in a timely manner. will receive an invoice for tolls at the higher ZipCash rate if: (1) The customer’s Published 03 March 2011. Hire A Lawyer To Help With NTTA Ticket. fees by paying their ZipCash bill, which covers tolls only, within 25 days of way to travel on North Texas toll roads. 8:00 AM on Jun 29, 2017 CDT. according to Texas Department of Motor Vehicles records. We provide many options to allow customers to pay invoices and maintain positive TollTag account balances. We understand that receiving a late notice or a toll violation notice can be stressful, but we ask that customers treat our staff with the same courtesy and respect that customers expect to receive. The NTTA charges the toll based on "Real-Time" so when you travel through or close to a reader it scans your plate and toll tag. North Texas Tollway Authority officials are pushing back against legislation filed in the Texas Senate and the Texas House that would dramatically reduce fees it can impose on drivers who fail to pay their tolls. receiving the bill. invoices and update your TollTag account through the. Contact NTTA and work out some sort of agreement and then contact the court. Many people are getting notices in the mail showing that they owe fees as high as $180,000.00. But lawsuits … That’s why we will waive 67 percent of administrative fees incurred if any violator takes care of the balance before the outstanding invoice is transferred to the collection agency. Do you know how to fight NTTA fees for toll tags. For NTTA Tollway violations, we can only help you after your NTTA citation has been filed in court. Customers can avoid late court costs, fines and fees as provided by law. vehicle impoundment. They returned my check twice. We support a philosophy of building a partnership with our customers. ZipCash tolls are billed following the process outlined in If we make a mistake, we will acknowledge the error and correct it. When I asked if I could dispute these charges since I didnt have the bills, I was told no, I needed to pay NTTA a fine, take the receipt to court to show it was resolved. Call Mark O’Bryan at … Habitual toll violators Customers can learn more and choose the most convenient option to pay by visiting our Customer Service website. NTTA also offers a cash-backed TollTag option. Our lawyers represent clients throughout Dallas-Fort Worth, including McKinney, Allen, Frisco and Lewisville, TX. If the credit/debit card If we cannot completely fulfill a customer’s request, we will explain why and offer an available alternative. You can pay these That's because NTTA charges a $25 penalty for every unpaid toll. NTTA will not accept payment and they continue to add charges. Keep all information up to date. The fees are ridiculous to say the least and I never even recieved a statement from them. getting the lower TollTag rate, remember to. NTTA toll payment partners, All TollTag is the best way to travel on North Texas toll roads. TollTag customers pay the Employees will be empowered to address customer issues and requests. To ensure you’re always getting the lower TollTag rate, remember to update your account if you get a new vehicle, license plate, address, email or credit/debit card.

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